Shipping Information

 

UPS GROUND

 

Retail Order

Shipping charges for retail orders are based on the retail value of the items shipped per address.

Please follow the retail scale below.

 

 

 

AMOUNT OF ORDER PER ADDRESS

AMOUNT OF ORDER PER ADDRESS

S & H PER ADDRESS

$0.00 - $20.00

$11.75

$20.01 - $40.00

$13.75

$40.01 - $60.00

$14.75

$60.01 - $80.00

$15.95

$80.01 - $100.00

$17.95

$100.01 - $125.00

$22.95

$125.01 - 150.00

$24.95

$150.01 - $200.00

$26.95

$200.01 and up

15% of order

SHIPPING TIME

Orders normally ship from our warehouse within 2 business days of receipt via UPS ground.

Allow additional time for orders placed in December.

Exception; Alaska and Hawaii — please call for a quote.

 

 

SHIPPING WINE

All wines require an adult signature at time of delivery.

The UPS fee of $5.50 is added to each box containing wine that is shipped (Maximum of 12 bottles per box).

 

 

EXPRESS SHIPPING:

3-Day, 2-Day and Next Day air Service is available. Please call 1-800-432-0999 for a quote.

 

US MAIL, APO, FPO & INTERNATIONAL SHIPPING:

Please call 1-800-432-0999 for a quote.



HELPFUL HINTS

Please know the CORRECT address you are shipping to.

The extra cost of redirecting a package due to an incorrect address that is given to us, will be charged back to the customer.

Currently, UPS charges $13.00 for each incorrect address, plus shipping charges from the wrong address to the correct address.



DELIVERY

Heart of the Desert, Inc. takes every measure to ensure your merchandise is packed with the utmost care. We use the best packing materials and shipping processes to deliver fresh products right to your door!

 

On the very rare occasion, should you ever receive a package that has been damaged or mishandled during delivery:

 

DO notify us immediately at 800-432-0999 so we can rectify the situation. We may also ask that

the contents be returned to us.

 

DO NOT throw the package away, as our carrier requires proof of damage and we may request a

digital photo of the damaged package.

 

If you have additional questions, or specific inquiries about your order,

please call our Customer Service Center at

800-432-0999

 

 

 

 

Estimated UPS Shipping Times